Really? Do you really “regret it” or is it just too time consuming to reach out to all those applicants who took the time to complete YOUR application process by researching YOUR company, matching their CV to YOUR role and writing a killer covering letter, to YOU?
This is an annoyance of many job seekers and something that I really can’t get my head around. 15 years’ ago, I would have given recruiters the benefit of the doubt, especially as they may have been faced with a mountain of paper sent in by applicants. The thought of having to respond to each one individually, would have been a never ending task, particularly for those companies with ongoing volume recruitment.
Is this really acceptable nowadays? In the age of online application software and “Easy Apply” on LinkedIN, all that recruiters have to do to reject a candidate is put a tick against those who don’t meet the criteria and hit ‘send’ . . . is that really so hard? Why not go that extra mile and add a generic message to all?
I’m not sure that companies understand the impact a lack of a response has on a candidate. In my career, I have always worked for brands with whom I have some sort of a connection or emotional relationship. I’m a great believer that work should be a joy, so most of my former employers were in the business of creating fun and/or memories in one way or another. (Think Disney, TUI, British Airways and LEON). When actively looking for roles, I continued to look for that emotional connection with the brand, being a customer meant that I had already bought into the brand itself, so they really didn’t have to try that hard to lure me in.
In my role as Head of Talent at British Airways, one thing the recruitment team and I agreed on when hiring for senior positions, was the candidate experience, after all most of our candidates were Gold Executive Card holders. If they were not successful in the recruitment process, we were uncompromising in the view that they should have a positive candidate experience which they were able to talk positively about, and of course, we hoped that they would remain a loyal customer.
I was disappointed to learn that too many of my favourite brands did not have a similar approach. Some do state “we regret that only shortlisted candidates will be contacted” on their job advert, they are half forgiven for not responding. For the others who have ignored my applications altogether, you are not forgiven and I am sorry to say that I have taken my business elsewhere.
So recruiters, please, I beg of you, spare a thought for those applicants who are waiting for a response from you. Even if it is a “no”, put them out of their misery so they can move onto other opportunities. You never know, one day you may be actively looking for roles and waiting for a response to an application, put yourself into the candidate’s shoes and try and make a difficult situation just that little bit easier.
Just remember that candidate experience is as important as customer experience because candidates may also be your customers.
#candidates #recruiters #jobs #musings #frustration #CV #applicants #letters